When will my order be shipped?
Usually, within 72 hours, provided the product(s) are in stock.
How will I be notified when my order is shipped?
Once you place your order, no additional action is needed on your side. You will be notified by our carrier (DHL) by email, as soon as your order ships. This email will include your details, as well as tracking information (airway bill number or AWB) from the carrier.
Can I modify my order?
Yes, but please consider that we generally expedite shipping within 24 to 48 hours from ordering. Thus, you have a short period of time to cancel or modify your order before your product is shipped.
Once the order has shipped and you’ve been issued an airway bill (AWB) tracking number via email, you will need to contact the carrier (DHL) for any address-related changes or shipping concerns.
What if there are import duties to pay in my country or shipping address?
As a part of our desire to deliver a great customer experience, we have that covered for you! Recharge ships all products under DDP terms (Delivery Duty Paid) so we take care of any shipping duties levied anywhere in the world.
Is shipping insurance included in the product price?
Yes, it is, our products are insured against loss until they have been handed by the carrier to you (the buyer) or end customer. Once a product has been received, the insurance is no longer valid.